• Telephone, email, and web-based support on all issues during business hours (9am - 6pm). Primarily focused on installation and configuration type issues.  
• Standard support is included for a period of one year in the initial package.

Advantage Support is premium support for all issues which includes the following

• 24x7 telephone support for Severity 1 and Severity 2 mission critical issues.
• 24 hour access to webMethods Advantage support website
• Seven Authorized Technical Contacts with Softima or webMethods.
• Software Maintenance and new version updates
• webMethods new letter providing info on new features, events and customer articles.